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Returns & Exchanges

Due to the personal nature of hosiery and the hygiene considerations involved, we can only accept returns where the item is unworn and in its original, resellable condition — and where the return is requested within 7 days of delivery. If outside the UK 14 days apply.

If you'd like to return an item, please email us at contact@tabisocks.co.uk within 7 days of receiving your order (14 days outside the UK), quoting your order number. We'll then reply with instructions on how to return your item.

Please note:

  • Return requests must be made within 7 days of delivery. We're unable to accept returns once this 7-day window has passed or 14 days outside the UK.
  • Items must be returned unworn and in their original, resellable condition (including any packaging).
  • Return shipping is arranged and paid for by the customer. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.
  • Once your return arrives, it will be inspected to confirm it is unworn and in resellable condition. If an item shows signs of wear or is not in resellable condition, it may not be eligible for a full refund (or any refund).

We ask that you check our size guide (https://tabisocks.co.uk/pages/sizing) carefully before ordering to ensure the best fit. If you have any questions about sizing, please get in touch (https://tabisocks.co.uk/pages/contact) before placing your order and we'll be happy to help.

This policy is in place to protect the hygiene and safety of all our customers. It does not affect your statutory rights.

Faulty or incorrect items

If your order arrives with a manufacturing fault, damage, or we have sent the wrong item, we sincerely apologise. Please contact us within 14 days of receiving your order and we will make it right.

Please include a photo of the fault so we can resolve things quickly and improve our quality control.

How to report a fault:

  1. Email us at contact@tabisocks.co.uk within 14 days of delivery, with your order number and a brief description of the issue.
  2. Attach a clear photo of the fault if possible — this helps us resolve your case faster.
  3. We will respond within 2 business days to confirm next steps, including whether we need the item returned.
  4. Once confirmed, we will dispatch your replacement or issue your refund within 5 business days.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

If you place an order to a destination we cannot fulfil, we will contact you and issue a full refund.

Lost, delayed or damaged parcels

Because all orders are tracked, we can investigate any parcel that appears lost or significantly delayed.

If your tracking hasn't updated for an extended period, or your estimated delivery window has clearly passed, please email us at contact@tabisocks.co.uk with your order number.

Royal Mail does not consider an international item "lost" until a set number of working days have passed (typically 20 working days for most international destinations). We may need to wait until this point before we can claim or replace your order.

If your parcel arrives damaged, please keep all packaging and email us photos within 14 days of delivery.

Incorrect addresses & failed delivery

Please double-check your delivery address at checkout. We're not able to change an address once an order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, or because it went uncollected, we'll contact you to arrange re-delivery — the cost of re-shipping will be payable by the customer.

Questions?

If you have any questions about returns or international shipping before placing your order, please get in touch at contact@tabisocks.co.uk — we're always happy to help!