Refund policy

Due to the personal nature of hosiery and the hygiene considerations involved, we are unable to accept returns or exchanges on any items once purchased — unless the product arrives faulty or damaged.

We ask that you check our size guide carefully before ordering to ensure the best fit.

If you have any questions about sizing, please get in touch before placing your order and we'll be happy to help.

This policy is in place to protect the hygiene and safety of all our customers, and is standard practice for hosiery and sock brands. It does not affect your statutory rights.


Faulty or incorrect items

If your order arrives with a manufacturing fault, damage, or we have sent the wrong item, we sincerely apologise. Please contact us within 14 days of receiving your order and we will make it right.

We will offer either a free replacement or a full refund — whichever you prefer. Where possible, please include a photo of the fault so we can resolve things quickly and improve our quality control.

 

How to report a fault

  1. Email us at contact@tabisocks.co.uk within 14 days of delivery, with your order number and a brief description of the issue.
  2. Attach a clear photo of the fault if possible — this helps us resolve your case faster.
  3. We will respond within 2 business days to confirm next steps, including whether we need the item returned.
  4. Once confirmed, we will dispatch your replacement or issue your refund within 5 business days.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

 

If you place an order to a destination we cannot fulfil, we will contact you and issue a full refund.


Lost, delayed or damaged parcels

Because all orders are tracked, we can investigate any parcel that appears lost or significantly delayed.

If your tracking hasn't updated for an extended period, or your estimated delivery window has clearly passed, please email us at at contact@tabisocks.co.uk with your order number.


Royal Mail does not consider an international item "lost" until a set number of working days have passed (typically 20 working days for most intenrational destinations). We may need to wait until this point before we can claim or replace your order.

If your parcel arrives damaged, please keep all packaging and email us photos within 14 days of delivery.

 

Incorrect addresses & failed delivery

Please double-check your delivery address at checkout. We're not able to change an address once an order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, or because it went uncollected, we'll contact you to arrange re-delivery — the cost of re-shipping will be payable by the customer.

 

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

Questions?

If you have any questions about international shipping before placing your order, please get in touch at contact@tabisocks.co.uk — we're always happy to help.