Cancellation policy

Pre-Order Cancellation & Refund Policy

How pre-orders work

Some of our items are available to pre-order before they are in stock. When you place a pre-order, we take payment at the time of ordering to reserve your item. Once the item becomes available, we'll notify you and ship it to the address on your order. Estimated availability dates are guides only and may change; we'll keep you updated if timescales shift significantly.

Cancelling before your item ships

You can cancel a pre-order at any time before it has been dispatched and receive a full refund, including any delivery charge paid. Just contact us at [email/contact link] with your order number and we'll process the cancellation. Refunds are issued to your original payment method, normally within [3–5] working days.

Changing your mind after your item ships (your 14-day right)

Because you're buying online, you also have a legal right to change your mind after your item has been dispatched. Under the Consumer Contracts Regulations 2013, you may cancel your order up to 14 days from the day you receive the goods, even if there is nothing wrong with them.

To use this right:

• Tell us you're cancelling within that 14-day window (email us at [email] — a clear statement that you're cancelling is enough).
• Send the socks back to us within 14 days of telling us you wish to cancel.

Please return items in their original, unworn condition. You're entitled to inspect and try on your socks as you would in a shop, but if they have been worn or used beyond that, we will not be able to refund the amount you paid for. As worn socks cannot be resold for hygiene reasons, no refund is payable. This does not affect your rights if an item is faulty or not as described.

The cost of return postage is the customer's responsibiltiy. Your refund will be issued within 14 days of us receiving the goods back, or of you giving us proof that you've sent them, whichever is sooner.

Faulty or incorrect items

If your item arrives faulty, damaged, or not as described, your statutory rights under the Consumer Rights Act 2015 apply in addition to the above. Please refer to our [Refund Policy] and contact us — you may be entitled to a repair, replacement, or refund at no cost to you.

Prefer not to commit upfront? Sign up to be notified instead

If you'd rather not pay before an item is in stock, you don't have to. Choose "Notify me when available" on the product page and we'll email you the moment it's back in stock, with no payment or commitment required. You can then decide whether to buy at that point.